FAQ

Check some of FAQ asked by our customers

020 3137 2957

FAQ

FAQ

  • What does After-builders cleaning process include?

    Depending on your cleaning requirements and your personal preferences, we can include additional chores and tasks to the process. Generally, we take care of the post-construction debris caused by the builders. Any larger trash components will also be gathered from the scene, properly disposed of via recycling. The main purpose of After-builders cleaning is to collect all dust and dirt caused by the builders, regardless of how small and unnoticeable it might be. They use special high-powered vacuums and brushes to reach the farthest cracks and corners in your property. They also excel at applying a proper cleaning on floorings and other more delicate surfaces that might be affected by the arrival of the builders.

  • How is After-builders cleaning service different than Regular cleaning service?

    After builders cleaning service aims at the complete removal of dust, dirt and larger construction debris off your property. Our After builders cleaning staff are specially trained cleaning employees, whose cleaning skills and knowledge are being enhanced and perfected, due to years of training and real-life experience as professional cleaners. The equipment that they bring along is specially designed to collect dirt and dust from tight spaces, corners and gaps. The cleaning is more delicate and requires high level of concentration and precision.

  • How can I make sure the cleaning was as thorough as advertised?

    The end result of our cleaning will be incredibly evident from first sight. You will notice your property's impeccably-clean state from the moment you walk in. Look into every nook and cranny and you will find no trace of dirt or dust of any kind. We double-check every surface and detail before leaving the premise. If by any chance you are not satisfied with the cleaning process, we will be happy to come back and fix the issue for free.

  • What method is used for the carpet cleaning?

    The method our company uses for carpet cleaning is known as the hot water extraction method and it is one of the most efficient ways for eliminating stains, dust mites, soil, dust and other harmful contaminants. Our company’s hot water extraction method removes even the most stubborn, deepest grime gently and without damaging the fibers of the carpet. Heated, soft water and an environmentally friendly cleaning solutions are injected deep within the carpet. After this, the grime along with the moisture are extracted. This method is widely recommended by leading carpet manufacturers.

  • Do you guarantee full removal of the stains in the carpet?

    Unfortunately, our company cannot guarantee that the hot water extraction method will remove all stains and spots because there are some substances which can discolour the fibers of the carpet. The type of the carpet and its age also matters. However, regular use of professional carpet cleaning services can prolong the life of the carpet. The technicians who work at our company will do whatever it takes to clean the carpets in the most efficient manner possible.

  • How do you guarantee full customer satisfaction?

    We work with true experts who have been properly trained in the field. They are familiar with the subtleties of the carpet cleaning and will do everything in their power to satisfy your needs. To guarantee your full satisfaction, we would be more than happy to collaborate with you to correct any situation that may arise. Your opinion is important to us. So in case you have some specific requirements, feel free to share them with us. We can clean just specific areas or re-clean any other.

  • How can I get a quote?

    We usually give a free no-obligation quote over the phone or via email. If you would like to receive such, please feel free to get in touch with us at your earliest convenience. In case you have special requirements, we would like to know about them in advance.

  • How can I schedule an appointment?

    Fortunately, booking an appointment with us is very simple. You can either give us a call, do it through our website or send us an email.

  • Why choose your company?

    Our professional gardening company knows what customers expect of us and we know how to meet those expectations, and if we are lucky enough, exceed them, too. Our expert gardeners are well-prepared to create and maintain a lovely, picturesque garden and landscape for you to enjoy all year round. Additionally, not only will you save time and efforts but having a professional on your property means that any garden problems can be solved early, too.

  • Do you remove stains from carpets/upholstery?

    Steam cleaning is very efficient and gives wonderful results on fabrics. However, for stains and spots that are old or previously treated by the client, we can give no guarantee for their total removal.

  • Do you steam clean the mattress from both sides?

    Yes, we do. Our Mattress Cleaning is a very thorough and detailed service.

  • Can you provide a contact number of your cleaners so that if anything happens, I can call them?

    Our policy does not allow us to provide any personal information about our workers. In case there are any issues, you can feel free to contact us at the office and we will gladly be of your assistance.

  • What time do you close today?

    The office is open until 6:00 pm (GMT). We are also open on weekends.

  • Do you clean the walls?

    Cleaning the walls is not part of our cleaning services even though we are able to pre-treat some spots and stains. However, we are able to offer you a Professional Wall Cleaning Service as an additional service. 

  • Is there an additional fee for weekends or Bank Holidays?

    No, we do not charge additionally for weekend or Bank Holiday appointments.

  • Do you wash dishes? 

    No, we do not. This task is not included in our cleaning services.

  • Do you do laundry and fold clothes?

    No, we do not. These tasks are not included in our cleaning services.

  • Why is there a lower price on the website?

    The prices on our website do not include VAT and the cleaning equipment. We can provide the final price over the phone.

  • What type of cleaning products do you use and are they safe?

    Our company invests in eco-friendly, biodegradable and non-toxic cleaning supplies which are safe to use around children and pets.

  • Can I mail you the keys?

    Our cleaners can collect the keys only on the day of the service before they go to the property.